Complaints Handling Policy
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We are committed to providing a high-quality legal service to all our clients. When
something goes wrong, we need you to tell us about it. This will help us to improve
our standards.
If you have a complaint, please contact us with the details. We have six weeks to
consider your complaint. Email enquiries@fabaestheticslounge.co.uk with your complaint
 
What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three
days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve looking through your personal clinic file and before and after photos.
3. We will then invite you to a meeting to discuss and hopefully resolve your
complaint. We will do this within 28 days of sending you the acknowledgement letter.
4. Within three days of the meeting, we will write to you to confirm what took
place and any solutions have been agreed with you.
5. If you do not want a meeting or it is not possible, we will send you a
detailed written reply to your complaint, including our suggestions for
resolving the matter, within 21 days of sending you the acknowledgement
letter.
6. At this stage, if you are still not satisfied, you should contact us again and we
will arrange for one of the Director of the salon to review the decision.
7. We will write to you within 14 days of receiving your request for a review,
confirming our final position on your complaint and explaining our reasons.
8. If you are still not satisfied, we will send your case to our solicitors where they will handle the case going forward